Update from Wisepay

8 October 2020

Wisepay Outage - Service restored

 

Important Parent Notice from WisePay

Dear Parents and Carers,

We value the privacy of your information, which is why we are writing promptly to let you know about a data security incident that affected our payment platform provider, WisePay.

At some point around 2 October 2020, we understand that a cyberattack occurred in the form of a URL manipulation, meaning that the payment gateway page was redirected or controlled by a bad actor.

WisePay has engaged a computer forensics expert, and the forensic investigation is ongoing. Even though you did not attempt to make any transactions during the period in question, as best practice, we would still recommend that you are especially cautious regarding your personal financial arrangements and take prompt steps to pause or cancel the payment card you have used on our site. We also recommend you take additional precautionary steps to change passwords or login details for your bank accounts and credit cards.

WisePay took its website offline until the incident was remediated. It is also taking steps to implement additional security measures designed to prevent a recurrence of such an event. WisePay also has notified the UK’s Information Commissioner and law enforcement to ensure the incident is properly addressed.

As general guidance we would recommend that you follow usual recommended practice to ensure your personal data has not been compromised as follows:

Look for suspicious transactions on your payment card statement.

  1. Ensure your online password is working.
  2. Monitor that funds in your account are as you expect.

There are several investigations into this incident, including potentially by law enforcement. If you require further information and assistance, please contact the school at the following email address wisepay@cleevepark-tkat.org

 

Please follow the guidance in this document to reset your account password:

Password reset guidance

 

Kind regards

Cleeve Park School